Contact Information

We're here to help with questions about personalized artwork, digital downloads, canvas prints, orders, shipping, returns, and refunds.

Customer Support

Email: service@shopupup.com
Website: www.paintingify.com
Business name: Paintingify
Business location: Shenzhen, Guangdong, China

Support Hours

Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding public holidays. We normally respond within 1–2 business days.

Order Support

For faster assistance, include your order number and the email address used at checkout. For damaged or defective canvas prints, please also attach clear photos of the product, packaging, and shipping label.

Returns and Shipping

Before returning a product, contact us for instructions. For eligibility and timing, please review our Returns & Refunds Policy and Shipping & Delivery Policy.