Shipping & Delivery Policy

Last updated: August 29, 2026

Paintingify creates personalized digital portraits and made-to-order canvas prints. Delivery depends on the format selected at checkout.

Digital Portraits — Instant Delivery

Digital portraits do not require physical shipping. After payment and generation are complete, your high-resolution file will be available on the order confirmation page and/or sent to the email address used at checkout. Most digital orders are delivered within minutes.

If you do not see your digital file within 15 minutes, please check your spam, junk, and promotions folders and confirm that your checkout email address is correct. If it is still missing, email service@shopupup.com with your order number and checkout email.

Canvas Prints

Canvas prints are personalized and made to order by our production partners.

• Production time: normally 1–3 business days;
• Standard shipping: normally 5–10 business days after production;
• Express shipping: where available, the estimated time is shown at checkout;
• Tracking: sent by email after dispatch and normally active within 24–72 hours.

Delivery dates are estimates, not guarantees. Holidays, peak sales periods, customs inspections, severe weather, carrier delays, or other circumstances outside our control may affect delivery. For birthdays and other important occasions, we recommend ordering a canvas at least 10–14 days in advance.

Shipping Rates

Shipping charges are calculated according to the destination, product size, package weight, and selected delivery method. The final shipping charge is displayed before payment at checkout. Unless a product page or promotion expressly states Free Shipping, shipping charges may apply. Paintingify does not promise free shipping on every order or to every country.

Shipping Destinations and Local Fulfillment

We ship only to countries and regions available in the checkout country selector. Where possible, orders may be produced and dispatched by a fulfillment partner closer to the customer to reduce delivery time. The actual production location and carrier may vary by destination and product availability.

Customs, Duties, and Taxes

International orders may be subject to import tax, VAT, customs duty, brokerage, or clearance fees. Unless checkout expressly states that these charges are included, they are the recipient’s responsibility. Paintingify cannot control or predict charges imposed by local authorities.

Tracking Your Order

When a physical order ships, we will email the available tracking number or tracking link. Carrier tracking may take 24–72 hours to show its first update. Digital products do not receive a shipping tracking number.

Address Accuracy and Changes

Please check your name, email address, telephone number, and delivery address before placing the order. If you notice an error, contact us immediately. We will try to help if production or shipping has not started, but we cannot guarantee changes after an order enters production or is handed to the carrier.

Additional production or shipping charges may apply when an order must be remade or reshipped because the customer supplied an incorrect or incomplete address, refused delivery, or did not collect the parcel.

Lost, Damaged, or Incorrect Orders

If your canvas arrives damaged, the wrong item is delivered, the parcel is confirmed lost, or tracking shows delivered but you cannot locate it, contact service@shopupup.com within 7 days of delivery or the estimated delivery date.

Please include your order number, a description of the issue, and clear photographs of the canvas, packaging, and shipping label where applicable. Once the issue is verified, we will provide an appropriate solution, which may include a free remake, replacement, or refund in accordance with our Returns & Refunds Policy.

Contact Us

For delivery questions, missing digital files, tracking issues, or address corrections, email service@shopupup.com. We normally respond within 1–2 business days.